Portfolio
Comprehensive Hospitality Leadership & Consulting Expertise
With over 20 years of experience in the hospitality industry, we bring a versatile skill set in strategic leadership, operational excellence, and business transformation. Global experience spans globally operating within recognized luxury brands like Hilton and Kempinski, high-end resorts, and luxury cruise lines. The know how allows us to provide tailored consulting services and innovative solutions for operational improvements, project management, and business recovery.
Key Areas of Expertise
Hotel Operations Management
With extensive experience managing operations at prestigious hotels such as Hilton Athens and Hilton Schiphol, the focus is placed on enhancing guest satisfaction, optimizing day-to-day processes, and driving profitability across multiple regions. Operational excellence efforts have resulted in significantly improved guest review rankings and operational efficiencies.
Business Strategy & Development
Successfully transforming a seasonal 4-star property at Best Western Kranjska Gora into a year-round profitable operation through strategic sales and marketing initiatives. This led to a 40% increase in ADR and a notable improvement in the hotel’s financial standing.
Operational Excellence & Large-Scale Project Management
Hilton’s Regional Operational Excellence Initiative, led in 2015, saw guest satisfaction rise through process streamlining and team empowerment. Large-scale projects, from hotel rebrandings and pre-openings to luxury cruise ship operations, consistently resulted in higher profitability, customer satisfaction, and operational efficiency. Lean methodologies and SMART objectives are applied to achieve these outcomes.
Leadership & Empowerment
A leadership style centered on team empowerment and fostering a performance-driven culture. Teams have been successfully managed across various environments, including pre-openings, business recovery, and large-scale operations, such as luxury cruise ships. This approach reduces turnover and increases engagement, even in complex settings.
F&B Concept Development
Development of exceptional dining experiences and unique culinary concepts in collaboration with Michelin-starred chefs like Michel Roux, managing award-winning F&B departments at Hilton properties and beyond.
Notable Achievements
World Travel Award Winner
Hilton Athens was transformed into Greece’s leading business hotel, earning three consecutive recognitions at the prestigious World Travel Awards.
F&B Excellence
Successfully managed the pre-opening and launch of DoubleTree by Hilton in Jordan, resulting in multiple awards for excellence in Food & Beverage.
Business Turnaround
Led the transformation of Best Western Kranjska Gora, extending the operation from seasonal to year-round, and optimizing profitability.
Comprehensive Consulting Services
Pre-Opening & Launch Services
A full range of services is offered for the pre-opening phase, including recruitment, budgeting, development of standard operating procedures (SOPs), and strategic marketing.
Business Recovery
Specializing in turning around underperforming properties through team restructuring, service quality enhancement, and sustainable cost-control measures.
Strategic Advisory
Strategic advisory services are provided to help hotels optimize operations and develop new business models, aligning with both local market dynamics and global standards.
With extensive experience complemented by advanced education from the Hotel School of Vienna and studies in the Netherlands, expertise is offered to assist any hospitality project—whether launching new ventures, improving service quality, or driving large-scale profitability.
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